West Suffolk Council

West Suffolk Council logo

You can access most of our services online - use the A to Z, visit our Report, pay, apply pages or use the search option at the top of every page on the West Suffolk Council website to find the service information you require.

Our staff work across a number of sites.

Enquires are dealt with a pre-booked appointment only, which must be booked in advance with the relevant service.

You can make an appointment to speak with our staff or simply contact us by phone on 01284 763233 Monday to Friday 8.45am - 5pm (closed on public holidays) or email customer.services@westsuffolk.gov.uk 

Our services include:

Anglia Revenues Partnership (ARP) – which collects Council Tax and business rates and administers Housing Benefit an Local Council Tax Support. Visit: Anglia Revenues Partnership (ARP)

Economic Development and Growth - attracting jobs and infrastructure funding to West Suffolk, developing skills needed in the workforce and ensuring the health of our high streets and market towns.

Elections - we organise and run all the elections in West Suffolk, as well as making sure that everyone eligible is able to vote through electoral registration.

Environmental Health - including environmental management and protection, energy, pollution, nuisance and registration and inspection of food establishments.

Environmental Services – collecting and recycling waste, cleaning our streets, and landscaping and maintaining public spaces.

Families and Communities – supporting and working with community groups, charities and voluntary organisations to help them intervene and address some of the biggest challenges in our society to help the health, happiness and wellbeing of West Suffolk residents and create stronger more resilient communities.

Housing – supporting the provision of decent homes for our communities whether through building or adapting existing properties; maintaining the housing needs register, preventing and reducing homelessness.

Leisure and heritage management - with our fantastic parks and natural leisure spaces, museums, heritage centres, and the Apex venue which support people’s physical and mental health and wellbeing.

Licensing - helps to control the sale and supply of alcohol, regulated entertainment, late night refreshment, gambling, taxi and private hire services, small lotteries, charitable collections and much more.

Planning - working with our communities to plan where new jobs and homes will go, deciding planning applications, and providing building control, design and conservation services.

Core professional services help our teams to do their jobs, and include Human Resources, Finance, Legal, ICT, Policy and Property Services.

For more on the work of the council visit West Suffolk Council website.