This privacy statement covers www.mildenhallhub.info and any other websites processed by or on behalf of West Suffolk Council. West Suffolk Council is the Data Controller and can be contacted at West Suffolk House, Western Way, Bury St Edmunds, IP33 3YU. As the data controller we must:
Things you can do to help us:
Our Data Protection Officer is Leah Mickleborough and she can be contacted at the same address.
When you use these websites you are agreeing to this statement and any additional statements on individual pages within the websites.
We regard the lawful and correct treatment of personal data as vital to maintaining the confidence of the many people we deal with. Data protection law says that we are allowed to use personal information only if we have a proper reason to do so. This includes sharing it outside the council. The law says we must have one or more of these reasons – a lawful basis to process:
Any personal information you give us when filling out a form on this website will only be used in accordance with principles found in the General Data Protection Regulations and Data Protection Act 2018. For more information about the Act visit: www.ico.org.uk
If you provide any personal information in order to use a service on this website or any other websites processed by, or on behalf of West Suffolk Council, it will only be used for the reasons given on the page, application form or shared with partner organisations that we use to help deliver or improve that service. In most other cases we will not disclose personal data without consent unless allowed by law. For more information on how this is done visit: How we use your information
A cookie is a small text file that is stored on your computer or mobile device by a website server. It can only be read by that server and it cannot be used to identify you personally.
Cookies are used on this website to help it work properly. Necessary cookies enable core functionality such as security, network management, and accessibility. They make it possible for us to provide our online ticketing service and track visitor statistics, such as returning visitors. You may disable these by changing your browser settings, but if you block cookies parts of this website will not work properly.
We use cookies to manage the shopping baskets on our ticketing pages, as well as logging in and using your My account pages. The cookies used for these functions are temporary cookies that are removed once the transaction has been completed or you log out. It is not possible to purchase anything on our website without accepting these cookies.
We also use analytics cookies to collect anonymous statistics about how people use our website to help us maintain and improve the website.
Most web browsers allow some control of most cookies through the browser settings. You can set your browser to refuse all cookies or to notify you before receiving a cookie so that you can decide whether to accept it. Your browser may have settings allowing you to manage cookies on a site-by-site basis. For example, Google Chrome's settings allow you to delete existing cookies, allow or block all cookies, and set cookie preferences for websites. Google Chrome also has Incognito mode, which doesn't store your Chrome history of visited sites or cookies on your device after you close all Incognito windows.
However, blocking cookies may affect how our site functions, it will not be able to purchase anything on our website, and the social media share icons on new items will not work.
Find out how to manage cookies on different browsers:
We use Google Analytics and Siteimprove to collect information about how people use the website. These statistics are used to understand how people use our website and how we can make improvements so it continues to meet our users needs. The analytics tools record information about which pages you visit, how long you are on the website, and how you got there. We do not store any personal information and it cannot be used to identify who you are.
| Category | Details |
|---|---|
| Necessary | Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website and its subdomains cannot function properly without these cookies. |
| Preferences | Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in. |
| Statistics | Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. |
| Marketing | Marketing cookies are used to track visitors across websites. The intention is to display adverts that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. |
| Unclassified | Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies. |
| Cookie name | Provider | Type | Expiry | Cookie purpose description |
|---|---|---|---|---|
| CONSENT | google.com | HTTP | 2 years | Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website. |
| CONSENT | youtube-nocookie.com | HTTP | 2 years | Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website. |
| CSRFTOKEN | mildenhallhub.info | HTTP | Session | Helps prevent cross-site request forgery (CSRF) attacks. |
| MHUBUSERCONSENT | mildenhallhub.info | HTTP | 1 year |
This has 3 states, waiting, accepted, and rejected. Waiting: Waiting for the user to accept or reject cookies being set. Whilst this cookie is ‘Waiting’ the notification banner will appear on every page until a choice has been made. Accepted: The user has allowed cookies to be set. The notification banner will also be removed. Rejected: The user disallowed cookies being set. The notification banner will also be removed. |
| Cookie name | Provider | Type | Expiry | Cookie purpose description |
|---|---|---|---|---|
| _sak | youtube.com | HTML | Persistent | Used to save in formation about the visitor's video settings |
| CFTOKEN | mildenhallhub.info | HTTP | Session | This cookie is used to determine which type of device the visitor is using, so the website can be properly formatted - This information is stored in the 'CFID' cookie. |
| Cookie name | Provider | Type | Expiry | Cookie purpose description |
|---|---|---|---|---|
| _ga | mildenhallhub.info | HTTP | 2 years | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. |
| _ga_# | mildenhallhub.info | HTTP | 2 years | Used by Google Analytics to collect data on the number of times a visitor has visited the website as well as dates for the first and most recent visit. |
| _gat | mildenhallhub.info | HTTP | 1 day | Used by Google Analytics to throttle request rate. |
| _gid | mildenhallhub.info | HTTP | 1 day | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. |
| CFID | mildenhallhub.info | HTTP | Session | This cookie is used in context with the 'Cftoken' cookie. The cookie stores a specific ID for the visitor and the visitor's device and browser. |
| collect | google-analytics.com | Pixel | Session | Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing chanels. |
| Cookie name | Provider | Type | Expiry | Cookie purpose description |
|---|---|---|---|---|
| _fbp | mildenhallhub.info | HTTP | 3 months | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. |
| DEVICE_INFO | youtube.com | HTTP | 180 days | Used to track user's interaction with embedded content. |
| fr | facebook.com | HTTP | 3 months | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. |
| LAST_RESULT_ENTRY_KEY | ||||
| ytidb::LAST_RESULT_ENTRY_KEY yt-remote-connected-devices yt-remote-device-id |
youtube-nocookie.com | HTML | Persistent | Stores the user's video player preferences using embedded YouTube video. |
| yt-remote-cast-available yt-remote-cast-installed yt-remote-fast-check-period yt-remote-session-app yt-remote-session-name |
youtube-nocookie.com | HTML | Session | Stores the user's video player preferences using embedded YouTube video. |
| Cookie name | Provider | Type | Expiry | Cookie purpose description |
|---|---|---|---|---|
| LAST_RESULT_ENTRY_KEY | youtube-nocookie.com | HTTP | Session | Unclassified |
| YtIdbMeta#databases | youtube-nocookie.com | IndexedDB | Persistent | Unclassified |
Cookies are set when you use search. These are necessary for the search to work.
We do not use adverts on our website.
personalizedAds is an attribute used when the cookie is set. It specifies whether users have consented to allowing the publisher to share personal information with Google for the purpose of personalized advertising.
We have set personalizedAds to false which returns only query targeted ads. This will not return any ads that are targeted with the user's Google cookies.
| Cookies name | Provider | Type | Expiry | Cookie purpose description | |
|---|---|---|---|---|---|
| NID | google.com | HTTP | 6 months | Some cookies are used to maintain a user's preferences. For example, most people who use Google services have a cookie called ‘NID’ in their browsers. This cookie contains a unique ID used to remember your preferences and other information such as your preferred language, how many search results you prefer to have shown on a results page (for example, 10 or 20), and whether you want to have Google's SafeSearch filter turned on. | |
|
__Secure-3PAPISID __Secure-3PSID __Secure-3PSIDCC |
google.com | 2 years |
Used for targeting purposes to build a profile of the website visitor's interests in order to show relevant and personalized Google advertising across the web. Targeted advertisements may be displayed to you based on your previous visits to this website. For example, advertisements about a topic you have expressed an interest in while browsing our site may be displayed to you across the web. For more information, please visit Google - How Google uses information from sites or apps that use their service If you wish to disable DoubleClick cookies on your browser, please visit Google - Ad Settings. |
Some of our news items have social media share icons. If you visit one of these pages the following cookies enable you to share news items on social media.
| Cookie name | Provider | Type | Expiry | Cookie purpose description |
|---|---|---|---|---|
| __atuvc | AddThis social sharing widget | 2 years | This cookie is associated with the AddThis social sharing widget. This widget is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. It stores an updated page share count. | |
| __atuvs | AddThis social sharing widget | 2 years | This cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. This is believed to be a new cookie from AddThis which is not yet documented, but has been categorised on the assumption it serves a similar purpose to other cookies set by the service. |
Google Analytics is a simple, easy-to-use tool that helps website owners measure how users interact with website content. As a user navigates between web pages, Google Analytics provides website owners JavaScript tags (libraries) to record information about the page a user has seen, for example the URL of the page. The Google Analytics JavaScript libraries use HTTP cookies to 'remember' what a user has done on previous pages and interactions with the website.
You can opt out of Google Analytics cookies.
| Google analytics cookies | Domain | Expires | Description |
|---|---|---|---|
| __utma | mildenhallhub.info | 2 years from set/update | Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics |
| __utmb | mildenhallhub.info | 30 mins from set/update | Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics |
| __utmc | mildenhallhub.info | End of browser session | Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit. |
| __utmt | mildenhallhub.info | 10 minutes | Used to throttle request rate |
| __utmv | mildenhallhub.info | 2 years from set/update | Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics. |
| __utmz | mildenhallhub.info | 6 months from set/update | Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics. |
Read the Google Analytics privacy document for more details about the data collected by Google Analytics.
We use Siteimprove to monitor accessibility and quality of content on our websites, so we can deal with any issues as quickly as possible.
| Siteimprove - analytics cookies | Expires | Domain |
|---|---|---|
| nmstat | Persistent – expires after 1,000 days | mildenhallhub.info |
| siteimproveses | end of session | siteimprove.com |
| szcookiechoice | end of session | siteimprove.com |
For more information about cookies, including how to see what cookies have been set and how to manage and delete them, visit the All About Cookies website
