Privacy and cookies

Privacy statement

This privacy statement covers and any other websites processed by or on behalf of West Suffolk Council. West Suffolk Council is the Data Controller and can be contacted at West Suffolk House, Western Way, Bury St Edmunds, IP33 3YU. As the data controller we must:

  • only keep your data to provide services and do what the law says we must
  • keep your records safe and accurate
  • only keep your data as long as we have to
  • collect, store and use your data in a way that does not break any data protection laws.

Things you can do to help us:

  • tell us when any of your details change
  • tell us if any of the information we hold on you is wrong.

Our Data Protection Officer is Leah Mickleborough and she can be contacted at the same address.

When you use these websites you are agreeing to this statement and any additional statements on individual pages within the websites.

We regard the lawful and correct treatment of personal data as vital to maintaining the confidence of the many people we deal with. Data protection law says that we are allowed to use personal information only if we have a proper reason to do so. This includes sharing it outside the council. The law says we must have one or more of these reasons – a lawful basis to process:

  • when you consent to it, or
  • to fulfill a contract we have with you, or
  • when it is our legal duty, or
  • fulfilling a vital  interest on behalf of the data subject, or
  • fulfilling a public task, or
  • when it is in our legitimate interest.

Any personal information you give us when filling out a form on this website will only be used in accordance with principles found in the General Data Protection Regulations and Data Protection Act 2018. For more information about the Act visit:

If you provide any personal information in order to use a service on this website or any other websites processed by, or on behalf of West Suffolk Council, it will only be used for the reasons given on the page, application form or shared with partner organisations that we use to help deliver or improve that service. In most other cases we will not disclose personal data without consent unless allowed by law. For more information on how this is done visit: How we use your information


A cookie is a small text file that is stored on your computer or mobile device by a website server. It can only be read by that server and can be used to measure how people use the website. It cannot be used to identify you personally.

We use cookies to collect anonymous statistics about how people use our website to help us maintain and improve the website.

Cookies we use

We use Google Analytics and Site Improve to collect information about how people use the website. These statistics are used to understand how people use our website and how we can make improvements so it continues to meet our users needs. the analytics tools record information about which pages you visit, how long you are on the website, and how you got there. We do not store any personal information and cannot be used to identify who you are.

Google analytics cookies Expires Domain
__utma immediately
__utmb 30 minutes
__utmc End of session
__utmz 6 months


Siteimprove - analytics cookies Expires Domain
nmstat Persistent – expires after 1000 days
siteimproveses end of session
szcookiechoice end of session


YouTube cookies Expires Domain
HSID 20 years
LOGIN_INFO 20 years
PREF 20 years
SID 20 years
SSID 20 years
use_hitbox end of session

We use YouTube to embed video on our website. YouTube inserts these cookies for keeping track of visitors, user preferences and collecting statistics about views. They can't be used to identify you. See Google privacy policy for information.

For more information visit: